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Frequently Asked Questions

Will I be sent an order confirmation for my purchase?

Yes, once you have completed your order an automated receipt will be emailed to the address provided.

If you’ve not received your order confirmation, please ensure you have checked your spam or junk inbox, these emails do occasionally end up there

My order is showing as ‘Processing’

If your order is ‘processing’, this means that it’s been acknowledged by our delivery centre and we are in the process of preparing the order for delivery. Once shipped, your order status will change and you will receive a confirmation via email.

How long will it take for my order to be dispatched? 

We aim to send out all orders within 3 working days of receiving them.

How long will it take for my order to arrive?

Once we have dispatched your order, delivery usually takes between 2 - 4 working days. Depending on the size of your order, your parcel will be delivered by Royal Mail or Parcel Force. We’ll send you an email once your order has been dispatched with further details.

How can I find out further details for an item?

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, slight variations in colour and size may occur from time to time. All products shown are subject to availability. If you require further details for an item, please contact us on outlet@prezola.com

I would like to return my item

We hope you will love your Prezola Outlet purchase, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 14 days by email of your intention to return the product(s). We will provide you with further details once we hear from you. We are unable to cover the cost of returns if the item is unwanted.

The item on site is showing as Out of Stock, will this become available in the future?

There is limited stock for items and therefore items are subject to availability. If the item is displaying as out of stock, it is no longer available. We do update our site with new products so keep a look out for similar items!

Can I amend my order?

You can amend your order any time before check-out, but once your order has been placed, we are unable to make further amendments to it. If you wish to change your delivery address, please email us at outlet@prezola.com

I am having difficulties with placing my order

If you are experiencing difficulties placing an order, it may be that your internet connection is not able to handle the demands of our site. Please note that it is also possible to place orders using a mobile phone which can sometimes overcome this difficulty. Unfortunately, we are unable to process an order for you.

When placing an order, no shipping methods are available

When submitting your shipment details, please ensure the following fields have been provided:

  • First Name
  • Last Name
  • Street Address
  • City
  • Zip/ Postal Code
  • Country
  • Phone Number

After the above information has been provided, the page should refresh with the shipping methods available.

I have received a faulty or incorrect item

We are sorry to hear this, please email us and provide an image of the item. We will review this further and contact you to advise of next steps. Please can we ask that you keep the item, original packaging and returns box to one side in case we require the item back.

I am awaiting a refund for an item

We will always contact you via email to let you know a refund for your order has been processed. Please note that this can take several days to appear on your bank statement. If you’ve not received your refund confirmation within 5 working days, please ensure you have checked your spam or junk inbox first before contacting us.

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